Tata Power has become the first power utility to enable online, automated bill payments using the electronic national automated clearing house (e-NACH). IDFC Bank is the technology partner and settlement banker to Tata Power. This is a new-age electronic online mandate registration process, launched by the National Payments Corporation of India (NPCI), where consumers of Tata Power, Mumbai, can now e-sign a mandate online using Aadhaar-based verification. This first-ever use of e-NACH via e-mandate in the power sector is expected to enhance the customer experience and significantly cut down the turn-around time for online registration. It will also make the process more convenient as users do not need to fill in physical forms and can initiate their mandate registration on the go.
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