REC report on Consumer Service Rating of Discoms

Evaluating the sector’s performance, recently the Ministry of Power (MoP) released three important reports – the 13th Integrated Rating and Ranking report, providing a comprehensive evaluation of the operational and financial performance of 63 discoms over fiscal year 2023-24; the REC’s Consumer Services Rating of Discoms (CSRD) report, which assesses the performance of 66 discoms in four critical areas including metering, billing, collections and fault rectification; and the Distribution Utilities Ranking (DUR) Report, which has been released for the first time, evaluating India’s utilities across six key parameters. The parameters are integrated rating and ranking (IR), CSRD, renewable purchase obligations (RPOs), system metering, demand-side response and resource adequacy.

 

Click here to access the full report