Tata Power appeals to customers to use digital bill payment options

In order to ensure continuous, seamless and uninterrupted power to every home, hospital, laboratory and essential service provider during the Covid-19 pandemic, Tata Power has sought the support of its customers. It has requested them to pay their bills on time through a host of available digital options. The company serves more than 2.6 million distribution consumers across Mumbai, Delhi and Ajmer. Some of its recent industry-leading digital initiatives include push-pull SMSs, online submission of applications for new power supply connections, e-services that accept 19 types of online applications, GIS-based tablets for site visits and verification, e-payments, WhatsApp service, chatbots and real-time response to consumer emails.

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